JONESBORO, Ark. – Mayor Harold Perrin served as host to Attorney General Leslie Rutledge and top members of her team on Wednesday and the General said she will work with the mayor – as well as others across the state who have sought resolutions to what she and Perrin described as Suddenlink’s “unacceptable” service.
But because the franchise agreement for Altice/Suddenlink rests with the State, not individual cities, Rutledge and Deputy Attorney General Brian Bowen urged Suddenlink customers with unresolved or recurring complaints with the company to contact them directly.
“I’m optimistic we are going to get a resolution,” Rutledge told the mayor and local news media members in Jonesboro. “But … we are going to do everything we can to make sure that customers are made whole for the service they are paying for.”
While Perrin has forwarded more than 100 letters and calls of complaint to the AG, Rutledge stressed the importance of Suddenlink customers to contact the state Attorney General’s office directly.
“We need each customer’s information and specific complaints,” Rutledge said.
The AG website at arkansasag.gov has a link to “file a consumer complaint,” which can be found in the search bar. Complaints can be received by mail or for assistance, call the office at 800-482-8982.
For best results, a copy of one’s Suddenlink bill, account number and a description of the problem will be needed. The AG’s office said emailers with questions can write to firstname.lastname@example.org as well.
Going back to last September, Perrin has met with Altice/Suddenlink officials to express “a clear lack of customer service” and concern that in many Jonesboro neighborhoods, residents lack alternatives. One of the discoveries during that time was that on its bills, Suddenlink claimed its franchise was with the City of Jonesboro.
That has not been the case for more than five years, as state legislators claimed authority over cable and internet franchises in a purported attempt to ensure service to small, underserved communities.