Jonesboro mayor takes Suddenlink issue to Attorney General

JONESBORO, Ark. – A press release says Mayor Harold Perrin is seeking help from the Arkansas Attorney General to combat Jonesboro’s problems with Suddenlink cable TV and internet service.

Despite a visit to Jonesboro by executives of Suddenlink and its parent company, AlticeUSA, arranged by Perrin last February to address customer complaints, the problems have not abated, Perrin said.

He expressed his concerns in a letter to Attorney General Leslie Rutledge last week, and the two plan to meet about potential options for action regarding Suddenlink.

“The mayor has reached out to me, and our office has also received several complaints on Suddenlink,” Rutledge said. “And I have assured Mayor Perrin that my office will be looking into the matter.”

Suddenlink’s agreement is with the state, limiting what the mayor can do. Still, it’s not stopping him from trying.

“That said, Gen. Rutledge can help us explore any legal options we might have fighting this problem.” – Mayor Harold Perrin, via press release

Perrin said he considered the effort by Suddenlink staff in their February visit sincere, but the bottom line is that service has not improved.

“Very little evidence of any meaningful resolution has taken place,” Perrin said. “We cannot sit by and pretend that things are OK when they are not. Too many households in Jonesboro do not have options when it comes to cable or internet, and Suddenlink has not proven to be responsive to its customers.”

Perrin said the number of people working from home or quarantined by the COVID-19 outbreak has amplified not only the awareness of Suddenlink’s cable shortcoming, but the reliance of dependable internet needed for those working or communicating from home.

“We get calls and emails almost daily from people are just incredibly frustrated,” Perrin said. “The executives we contact seem to help when I or City staff forward the complaints, but we shouldn’t have to do that.

“At this point, nothing is off the table, including filing legal action, as far as I am concerned.”

press release




14 Comments

  1. Sudden link is way to high on they cable and the internet and they don’t give you what You pay for when it comes to the internet they need to improve a lot

  2. This is true, the internet package is way too expensive, and my internet still buffers during streaming, when I pay over $100 a month…either they lower the monthly costs or give me better internet.

  3. I have had suddenlink since august of last year and added cable later and cost $150.00 a month and this months bill when I received it was $170.00.
    Lost my job too and how can people afford that? Way over priced!!

  4. I have had suddenlink for over two years and hace never had one problem. Their prices are actually wayyyy better than what you find out of state. Oklahomans have to pay almost 250 dollars for the same 150 package we get here.

  5. I’ve had their service for one month and have had 5 tech visits and numerous phone help. Nothing fixes it for long. There are channels I pay for and dont get. The internet goes out several times a day. No help. Terrible service

  6. I live in AZ and have the same problem for years now. Bill keeps going up and service had never improved. I lose Internet connection at least once a day. It’s so frustrating and they are full of excuses.

  7. I live in Texas and we have the same issues. A monopoly by a company that knows there are few options so you’re stuck with their prices and bad service.

  8. Perrin should be more concerned about the crime rate and how to make the city a safe place to live instead of a cable company with shitty services.

    • There’s nothing you can do about the crime rate apparently, fix Suddenlink trying to get over on your citizens…that’s a crime he’s trying to stop…you must be wealthy and you don’t care to pay for these extreme prices

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