A tip to save a ton on your Suddenlink bill

Every little bit helps, so this is a gift from NEA Report to you.

If you want to save major money on your Suddenlink bill, they key is to “repackage” every 365 days. This is according to Suddenlink representatives.

After one year, your service cost begins to go back up. But if you simply call their customer service line and tell them you’re unhappy paying so much, they can not-so-miraculously decrease your bill by anywhere from $10 to $60, in some cases.

Local news brought to you by...

How To Do It

  1. Call their customer service line. The VIP number is 866-659-2861.
  2. Explain you have not repackaged in over a year and your bill is too high. “Repackage” is a key word.
  3. The customer service rep will either help you themselves or transfer you to “retention.” If you’re not having any luck, ask for someone in the “retention department.”
  4. Let us know in the comments how much you saved

Suddenlink is one of the largest cable, internet, home phone and security service providers in the region.

Local news is brought to you by...


  1. I tried that with them last year, and I tried it for over 3 months, with no joy. My bill was just under $180 a month, with 1 digital box, one bedroom basic box, Second tier and one premium channel SHOWTIME. I called and asked for a new package (not repackage, I admit). Then I called again, asking for any deals they might have. No cigar. I asked if they have discounts for seniors or veterans. Not gonna happen. After doing this slow dance of the dead with them, I called and told them I was turning in my cable tv boxes (2) and keeping my internet. I own my modem, so they weren’t getting any fees out of me, after this. Finally, I go in to the local office, and turn in my equipment. I took photos of ALL of the labels on each one, prior to this, as well as getting a receipt. I digress: I arrived and sat down and was talking to the CSR, and she told me I had to call a certain number (which I was unaware of at the time) before I did anything. Figures.
    I took out my phone and dialed the number, put it on speakerphone, and set it on the desk. The guy asked me why I was doing this, and I explained that I was no longer able to afford their cable tv. He switched me to retention, after okaying my equipment return. (Like I was going to take it back home with me!)
    That’s when this other person tried to “RETAIN” me. Lower rate. Nope, can no longer afford it. One discount and HBO for 3 months free. NO. Can no longer afford it. This guy didn’t get that I did not want to be stuck choosing between the cable bill, or groceries at the end of the month. He finally asked what he could do for me. I said turn off my television service, and up my internet speed to 100Mbps with NO data cap. He said he would do that, and hung up on me. Having two Suddenlink employees as witnesses, helped me get what I wanted, and Altice (Suddenlinks’ Parent company) was just so sweet. For a minute.
    Now, just over a year later, they have increased my bill by about $40, eating up half of the amount I had knocked off my account. Add to that, the cost of my streaming services ($30 + or -), and my bill is almost back to where it was before all this. They are charging me just over $100 bucks just for internet, and I only use 400 Gigs a month, tops. Usually less 300 Gigabytes, is more the norm. This is ridiculous. I am so happy that AT&T has been running their fiber optic cables in my neighborhood, and I have been told they are going live in a TWO months. When they CALL me, I will set that up, and tell Suddenstink to take their high priced internet, and do whatever comes to mind.

    But hey, if you get a better deal with them, go for it. I know my experience wasn’t so hot.

    • My month the bill was always $75.00 just for internet but they did screw up they gave two boxes to my girlfriend’s parents & no one told me that so argued with them about 2 boxes I didn’t know about & I told the cashier to go fuck himself

  2. Dee Worth, I had the same thing happen to me. I can’t afford Suddenlink. I just recently have signed up for less expensive internet and canceling my last link to Suddenlink.

  3. I was diagnosed with hepatitis B six years ago when I became pregnant with my first child. My husband got tested for the virus as well but the results turned out negative. I had no idea how or where I contracted that virus. I had no signs or symptoms before the test. Then last year the severe muscle cramps started. I had them from scalp to toes, I was so tired and nauseous and in constant pain. I was just sick and tired of feeling sick and tired!! nothing was really working to help my condition.I went off the Sebivo (with the doctor’s knowledge) and started on hepatitis B herbal formula i ordered from Natural Herbal Gardens, my symptoms totally declined over a 7 weeks use of the hepatitis B virus natural herbal formula the disease is totally reversed!! Visit there website ww w.naturalherbalgardens.c om. I am strong again and able to go about daily activities.‌ This Herbal Formula is Incredible!! My life is back.

  4. I am getting ready to go to different provider . I am tried of them going up on my bill and give a great rate to customers that are signing up with their company for the first time and I have been with them for a long time. I tried to get a better rate on my bill and only got 13 dollars off. I am tired of this company.

  5. Same here, sudden link is a rip off. My bill started at 120 and within a year it was 160 by year three it was 190 and after more than five calls asking for a little loyalty discount or even a cheaper package I was told I’m on the cheapest package at the cheapest possible price so I’m now on DirecTV more channels less money and way less hassle

  6. Did this on my bill and it went down by $72 a month and we got to add all the showtime channels at no extra charge. MY Mom didn’t have as much as we do and hers went down by $27 a month.

Leave a Reply

Your email address will not be published.