Griffin Joins Multistate Push for Stronger Federal Robocall Rules

LITTLE ROCK, Ark. — Arkansas Attorney General Tim Griffin joined 49 other attorneys general in urging the Federal Communications Commission to strengthen requirements intended to prevent scammers from using U.S. communications networks for illegal robocalls.

The coalition wants the FCC to strengthen its “Know Your Customer” rules, which require phone companies to identify customers using their networks and take steps to ensure their services are not used to originate illegal calls.

“Not a week goes by that I don’t hear from multiple Arkansans about the problem of robocalls and fraudulent texts,” Griffin said in a statement.

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Under the coalition’s proposal, originating phone providers would be required to examine customers’ business practices, reputations, histories, intended uses of service and compliance with state and federal laws.

The attorneys general also want enhanced requirements applied to providers of all sizes. The coalition said smaller providers frequently facilitate illegal calls and could become more attractive to scammers if they face weaker standards.

Additional screening and long-term monitoring would be required for customers considered high-risk, including those subscribing to high-volume calling services.

Americans received more than 29.6 billion scam robocalls and text messages in 2025 and lost nearly $2 billion, according to the coalition. The FCC’s existing rule requires originating providers to take measures to prevent new and renewing customers from using their networks for illegal calls.

Griffin said his office has previously warned telecommunications companies against facilitating illegal robocalls. The office also won a $146 million judgment against a Florida company and a separate judgment barring a Texas-based robocaller from operating in the telecommunications industry.

The letter is part of the second phase of Operation Robocall Roundup, an initiative of the Anti-Robocall Multistate Litigation Task Force. The first phase began in August 2025 with warning letters to 37 smaller voice providers suspected of allowing illegal robocalls onto the U.S. telephone network.

The second phase began in December and expanded the effort to four of the country’s largest intermediate voice service providers.

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