Former Billing Manager Accused of Using Patient Payment Cards for Personal Purchases

JONESBORO, Ark. — A former billing manager at a Jonesboro business is accused of using patient payment cards for personal spending, resulting in thousands of dollars in losses, according to a probable cause affidavit.

Rebecka House, 27, is charged with theft of property greater than $5,000 but less than $25,000 (Class C felony), theft of property involving credit or debit cards (Class D felony), and fraudulent use of a credit card (Class D felony). Circuit Judge Scott Ellington set her bond at $5,000. Her next court date is Jan. 23.

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According to the affidavit, officers responded to a business on Cate Street on Oct. 8 after victims reported suspected theft. The victims told police they own the business and provide therapy services. Insurance companies often pay their portion of patient balances to the business using virtual credit cards — pre-loaded cards printed with a card number, expiration date and security code. These cards are intended to be applied only to patient account balances.

House, who worked as the billing manager, was responsible for applying those virtual credit card payments. The affidavit states House was terminated from the business in August 2025 for an unrelated incident. After her departure, the victims reviewed records and discovered that the virtual credit cards had allegedly been used for House’s personal expenses.

According to investigators, multiple cards were used to make purchases at places including Walmart, McDonald’s, Rent One, Discount Auto and Craighead Electric. The total reported loss to patient accounts and the business is $7,785.10.

All suspects are innocent until proven guilty in a court of law.